Returns & Refunds Policy

At Newbank Garden Centre, we want you to be completely satisfied with your home and garden purchases. If you are not happy with your order, you can return most items in their original condition within 30 days of delivery.

1

Initiate Your Return

Contact our customer service team with your order number and reason for return to receive a unique return authorization code.

2

Package Your Items

Securely pack the products in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.

3

Dispatch the Parcel

Affix the provided return label and drop off your package at an authorized courier point or schedule a collection for larger garden furniture.

4

Receive Your Refund

Once our warehouse team inspects the returned items, we will process your refund back to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing